FAQ
Good questions.
Clear answers.
Everything you need to know about booking, delivery, cleaning, pricing, and returns.
What’s included in every rental? +
Every Happy Feet rental includes the Happy Standard: sanitization, inspection, photo-confirmed delivery, text concierge support, and flexible pickup. Our packages add thoughtful extras — weather gear, priority windows, arrival-ready service — so your family can focus on the trip, not the checklist.
How does pricing work? +
We keep rates clear and predictable. Your rental includes a clean, inspected stroller, delivery options, and friendly text support from our team. Multi-day stays and bundles offer added value — ask us what fits your trip and we’ll walk you through it.
What areas do you deliver to? +
For now we deliver exclusively to Universal Kids Resort at 1 Universal Pkwy, Frisco, TX 75033, daily between 9:00 AM and 6:00 PM Central. Arlington and event service is coming soon.
What strollers do you rent? +
Our launch fleet includes 25 Babytrend ST08D13A single strollers and 25 Babytrend DJ99C09B double strollers — 50 total. All deep-cleaned and inspected before every delivery.
How does the cleaning process work? +
Every stroller goes through our Happy Standard checklist: fabric wipe, wheel clean, brake check, fold check, harness inspection, and accessory verification. A dated cleanliness tag is attached before delivery. Learn more
Can I extend my rental? +
Yes — text us “extend 1 day” (or however many days you need) and we’ll send a payment link. No need to rebook from scratch.
What is the cancellation policy? +
Cancellations made 48+ hours before delivery receive a full refund. Cancellations within 48 hours may incur a fee. Event and World Cup bookings may have stricter policies due to limited inventory — details provided at booking.
What if the stroller is damaged or lost? +
Our optional Happy Feet Protection Plan ($15 flat) covers normal wear, minor spills, fabric stains, wheel wear, and small accidental damage. It does not cover theft, loss, major damage, intentional damage, or missing accessories. Without the plan, you authorize charges for repair, cleaning, or full replacement (including taxes, shipping, and assembly) per our Terms & Conditions. We document equipment condition before delivery and after return.
Do you offer same-day delivery? +
Yes, subject to availability within our 9:00 AM–6:00 PM delivery window at Universal Kids Resort. We recommend booking at least 24 hours ahead for guaranteed availability.
What is the Family-Ready Arrival package? +
Our flagship offer: your stroller is waiting at Universal Kids Resort before you arrive. Includes photo confirmation, text concierge, and flexible pickup. Frisco 3-day packages from $45 single / $65 double. 25% off on your second rental with us.
How do I return the stroller? +
We pick up at Universal Kids Resort or a scheduled meet-up at the same location. Simple return instructions are sent via text.
Is there a referral discount? +
Yes — $10 off for both the customer and referrer on a future booking. Second time you rent from us, it's 25% off.
Still have questions?
Contact Us