Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of Happy Feet Strollers rental services and website. By booking a rental, you agree to these Terms.

1. Rental Agreement

Happy Feet Strollers provides stroller and baby gear rental services in Frisco, Texas. For now, deliveries are limited to Universal Kids Resort at 1 Universal Pkwy, Frisco, TX 75033, daily between 9:00 AM and 6:00 PM Central. Arlington service is coming soon. A confirmed booking constitutes a rental agreement between you (“Renter”) and Happy Feet Strollers (“Company”).

All rentals include the Happy Standard: sanitization, inspection, delivery/pickup options, text concierge support, photo confirmation, cleanliness tag, and easy extension options.

2. Eligibility & Use

• Renter must be at least 18 years of age.
• Strollers are to be used only for their intended purpose — transporting infants and young children.
• Renter is responsible for proper use of harnesses, brakes, and folding mechanisms.
• Strollers must not be used for storage of heavy items exceeding manufacturer weight limits.
• Subletting or transferring the rental to a third party without Company approval is prohibited.

3. Pricing & Payment

Pricing varies by rental length, bundle tier, and add-ons. All prices are listed in USD. Payment is due upon booking confirmation unless otherwise arranged. A payment link will be sent via text or email after reservation verification.

Deliveries are currently scheduled only to Universal Kids Resort at 1 Universal Pkwy, Frisco, TX 75033, between 9:00 AM and 6:00 PM Central, subject to availability.

4. Delivery & Pickup

• Company will deliver to Universal Kids Resort at the address provided at booking during the agreed window (9:00 AM–6:00 PM Central).
• Photo confirmation will be sent upon delivery.
• Renter must provide accurate address, gate codes, and access instructions.
• Arlington and expanded DFW delivery will be offered when announced — not available at this time.
• Return pickup will occur at the agreed location and time. Missed pickups may incur fees.

5. Cancellations & Refunds

• Cancellations 48+ hours before scheduled delivery: full refund.
• Cancellations within 48 hours: may incur a cancellation fee up to 50% of the rental cost.
• Event and World Cup bookings: stricter cancellation policies apply; prepaid reservations for high-demand dates may be non-refundable.
• Company-initiated cancellations (equipment failure, weather, safety): full refund or replacement stroller at no additional cost.

6. Happy Standard Guarantee

If your stroller does not arrive clean and ready for use, we will replace it at no additional cost or provide a full rental refund at your choice. This guarantee applies to cleanliness and operational readiness — not to subjective preferences about stroller model or color.

7. Damage, Loss & Replacement Authorization

By completing a reservation, the customer accepts full responsibility for all rented equipment from the time of delivery until return to Happy Feet Strollers. The customer agrees to return all equipment in the same condition received, excluding normal wear and tear.

The customer is responsible for any loss, theft, misuse, neglect, excessive soiling, damage, or destruction of rented equipment occurring during the rental period. Excessive soiling includes, but is not limited to, bodily fluids, food contamination, mold, smoke exposure, sand intrusion, pet damage, or any condition requiring professional cleaning or sanitization.

Upon reasonable inspection of returned equipment, if Happy Feet Strollers reasonably determines that equipment has been damaged beyond repair, rendered unsafe for continued rental use, lost, or stolen, the customer authorizes Happy Feet Strollers to charge the payment method on file for the full replacement cost of the equipment, including applicable taxes, shipping, assembly, and other costs necessary to restore inventory.

The customer further authorizes Happy Feet Strollers to charge the payment method on file for reasonable repair, cleaning, sanitization, or restoration costs resulting from damage, excessive soiling, misuse, or neglect of the equipment. Happy Feet Strollers may provide written notice of any damage, cleaning, repair, or replacement charges before processing such charges when reasonably practicable.

Happy Feet Strollers may document the condition of equipment before delivery and after return through photographs, video, inspection reports, or other records. Such documentation may be used to support any repair, cleaning, or replacement charges.

By clicking “Reserve,” “Book Now,” “Submit Reservation,” or otherwise completing a reservation, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions and expressly authorize Happy Feet Strollers to process any charges permitted under this policy.

Happy Feet Protection Plan ($15 flat or $6/day)

When purchased, the Protection Plan covers: normal wear and tear, minor spills, minor fabric stains, wheel wear, and small accidental damage. It does NOT cover: theft, loss, major damage, intentional damage, or missing accessories. Protection Plan coverage does not limit the customer’s responsibility or Company’s authorization to charge for excluded events listed above.

8. Extensions

Rentals may be extended by texting the Company. Extension rates follow the same pricing schedule for the applicable market. Extensions are subject to equipment availability.

9. Equipment Condition & Inspection

All strollers are inspected, sanitized, and tagged before delivery. Upon return, Company inspects for damage, missing accessories, stains, and maintenance needs. Documentation practices are described in Section 7.

10. Liability

Company maintains appropriate insurance for its operations. Renter assumes responsibility for the safe use of rented equipment. Company is not liable for injuries resulting from improper use, failure to use safety harnesses, or use beyond manufacturer specifications. Company’s total liability shall not exceed the rental fees paid for the specific booking in question.

11. Weather & Event Limitations

Delivery schedules may be affected by severe weather, traffic, road closures, or event-related restrictions. Company will communicate delays promptly and work to fulfill bookings through alternative delivery windows or pickup points.

12. Intellectual Property

All website content, branding, logos, and materials are the property of Happy Feet Strollers.

13. Dispute Resolution

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Collin County, Texas, unless otherwise required by applicable law.

14. Changes to Terms

Company may update these Terms at any time. Material changes will be posted on this page with an updated date. Bookings confirmed before changes are governed by the Terms in effect at the time of booking.

15. Contact

Happy Feet Strollers
Frisco, Texas
contact@hfstrollers.com