Privacy Policy

Happy Feet Strollers (“we,” “us,” or “our”) operates the website hfstrollers.com and provides premium stroller rental services in Frisco, Texas. For now, deliveries are limited to Universal Kids Resort; Arlington service is coming soon. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you book a rental, join our waitlist, or contact us, we may collect:

• Full name
• Email address
• Phone number (for text concierge and delivery updates)
• Delivery address at Universal Kids Resort (1 Universal Pkwy, Frisco, TX 75033)
• Rental dates, stroller preferences, and add-on selections
• Special instructions (gate codes, room numbers, arrival times)
• Payment information (processed through third-party payment providers — we do not store full credit card numbers on our servers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, device type, pages visited, and referring URL. We use local storage to maintain your booking cart and preferences during your session.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill stroller rental bookings
• Communicate delivery status, photo confirmations, extensions, and pickup reminders via text and email
• Provide customer support and respond to inquiries
• Improve our website, services, and customer experience
• Send promotional communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and enforce our Terms & Conditions

3. Text Messaging

By providing your phone number and booking a rental, you consent to receive transactional text messages from Happy Feet Strollers regarding your booking — including confirmations, delivery updates, photo confirmations, extension links, and pickup reminders. Message and data rates may apply. Reply STOP to opt out of non-essential messages. Reply HELP for assistance.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist with payment processing, delivery logistics, and website hosting
• Law enforcement or regulatory authorities when required by law
• Business partners only with your explicit consent (e.g., hotel concierge referrals you initiate)

5. Data Retention

We retain booking records, customer preferences, and delivery addresses to serve repeat customers and improve our service. You may request deletion of your personal data by contacting us at contact@hfstrollers.com, subject to legal retention requirements.

6. Cookies & Local Storage

Our website uses browser local storage to maintain your shopping cart, waitlist position, and booking preferences. We do not use third-party advertising cookies. You may clear local storage through your browser settings at any time.

7. Children’s Privacy

Our services are directed at parents and guardians booking stroller rentals for children. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to opt out of certain processing. Texas residents may contact us to exercise these rights. We will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Happy Feet Strollers
Frisco, Texas
contact@hfstrollers.com